If you wish to return any item to us, please do
the following:
1. Complete a
Return
Authorization Code (RAC) form. Returns
without an RAC will NOT be processed.
2. Once we receive the completed RAC form online, we will process it,
and you will receive a RAC and exact return instructions by email.
Processing time may take up to 48 hours.
3. For your protection, please use Insured Parcel Post for shipment when
you return items to us.
4. Please be advised that return shipping costs are the sole
responsibility of the shipper.
5. Send returned items:
Arabic Music Direct
Attn: Returns Department
17516 West 158th Street
Olathe, KS 66062
Returns of non-defective merchandise are
accepted within 14 days from the date the products were shipped. Returns
must be unopened, in the original packaging and in re-sellable
condition. Shipping and Handling charges are non-refundable.
Any non-defective, open items that are returned to us will be subject to
a $25.00 restocking fee.
Defective items must be reported to us by email at
support@arabicmusicdirect.com
immediately upon receipt of the items. After you have returned the
defective items to us (see the return procedures above), we will replace
the defective items and reship them to you free of charge.
If you choose to cancel your order, please send an email to
support@arabicmusicdirect.com as soon as possible. Orders must be
cancelled during the first 3 hours of the original order time to
qualify for 100% money back guarantee. This will allow our fulfillment
center to cancel the order prior to shipping it. If you cancel your
order after 3 hours and your order has already left our shipping center,
you must return all items to us unopened and in their original
condition. Please see our return policy for complete information on how
to return your order to us. Cancellations received after 3 hours will
incur the normal shipping charges if they have already left our shipping
center.
